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It’s very easy to buy in our website. We have chosen a particular kind of e-commerce software, that makes your purchase extremely simple. It offer a clear procedure that leads you through the steps of your purchase. You will see how it will be simple to buy a product at “Fiver Jeans”.
Once you have found your product, let’s select the color (using the table in the model page), then click on Add to Cart button. After that, you will see a wizard that will lead you through some steps to follow in order to complete your order.
Please, be sure that your address is exact and complete, ready for shipment.
We ship your order once we receive the payment, by Poste Italiane.
Posta Raccomandata
The shipment using Posta Raccomandata is possible for every item within a total weight of 2 Kg and it is traceable on the Poste Italiane website. Shipping cost is 15,00 to 25,00 Euros for over the world, including handling charges.
Delivery in 7-10 working days.
Special: Shipment with insurane
Shipment with insurance must be requested by the custode before confirming the order purchase. This has an additional shipping cost from € 5.00 to € 18.00 depending on weight.
The goods travel at the risk of the recipient, in case of theft, loss of parcel if the purchaser has not agreed to ensure the package will not be paid any refund.
You can pay using your credit card, or by bank wire. We suggest to use credit card, as it is more comfortable, faster and it protects your purchase.
Credit Card payments
We have chosen Paypal and Banca Sella to manage online payments. In this way you are protected by the most secures and famouses payment method in the world.
You are not requested to have a Paypal account (but you can get one if you wish), you can pay using your credit card (VISA, Mastercard and American Express) or using a prepaid credit card.
Payment by Bank Wire
You can choose also the “Bank Wire” payment method. You can choose it when you checkout, you have to insert your personal informations, including your shipping address and your telephone number (for further communications if necessary) . After confirming your order, you will receive the bank info by e-mail.
Once you have completed the bank wire payment, please advise us by e-mail at info@fiver-jeans.it adding the number of bank wire payment, and if possible, include a scanned copy of the payment (bank receipt).
For further payment methods, please contact us prior to order, at info@fiver-jeans.it.
In case of refund, you have to send back the products (at your load, we'll call this) to: Denim Corporation, via A. Papi, 16 - 59100 Prato - Italy. With the refund, contract shall be considered favorably and finally concluded by deducting any costs and expenses incurred.
If instead we simply send the wrong item, please contact us within 2 days after receiving the package, writing at info@fiver-jeans.it clearly showing the defect and/or the error, you are entitled to full reimbursement, without any charges after return of the sent item.
It is required to contact the seller before you return the goods.
The guarantee covers the goods as described and does not cover damage caused during transport which is not directly assignable.
The right to withdraw from the contract is guaranteed providing it is exercised within 10 days from receipt of the goods and on condition that the goods be returned (transport costs at your expense), after which time, the contract will be considered favourably and definitely concluded. Any costs and expenses borne will be withheld and the balance reimbursed to the purchaser.
Should the goods not conform to the description, precise details of the defect or error must be notified within 2 days from receipt of the goods to be able to obtain a total reimbursement, without expenses or charges, and on condition that the goods be duly returned. It is obligatory to contact the vendor prior to sending back the goods.
If (at any moment) you decide that you’re not satisfied with our products , please send an e-mail to info@fiver-jeans.it explaining the reason of your claim, and your intention to obtain the complete reimboursement.
Informative article about protection of personal data
(Art. 13 D. Lgs. 30.06.2003 n. 196)
According the law, we inform:
* that personal data will be treated for purpose commercial, direct sale, promotional, managerial, statistic, through informatic work with set measures.
* that some data (name, surname, complete address and mail address) are compulsory for working order and not to give them, block the shipping of goods; other data (phone number) are optional and they help the company to make better its customer service. If you don't give them, you will not have consequences.
* that personal data will be distributed for no reason.
* In no case and for no reason your personal data will be communicated to third parties. WE HATE the SPAM!
* that personal data could be seen from persons in charge for necessary teatments or linked to the sending of advertising material or to the working of order and finally from third authorized parties, like:
* companies about data entry, personalizing, messages putting in envelope, call center; Italian Post Office; companies wich supply payment process;
* that the customer has the right to obtain without delay:
a) the confirm of existence of personal data regards himself, even if not yet registered, and the communication of the same data and their origin, of purposes and the ways and the procedures of treatment;
b) the informations about the identity of the owner and the responsible;
c) the deletion, the transformation in anonymous way or the block of data treated in violation of law;
d) the informations about the identity of the owner and the responsible;
e) the declaration that operations in c) and d) point will be communicated to who will ask, except that this operation is impossible or requires a group of means clearly disproportionate respect to the protected right;
f) to know, through free entrance to the register (art. 37 D. Lgs. 196/2003), the existence of data treatments which can regard him;
g) to oppose free to the treatment of personal data for the purpose of the sending of advertising material and of direct sale;
IN EVERY MOMENTS AND WITH THE MAXIM SIMPLICITY, CUSTOMER CAN EXERCISE RIGHTS, HERE BELOW LISTED, WITH A SIMPLE REQUEST ADDRESSED TO THE RESPONSIBLE TREATMENT DATA FIVER - VIA ADAMO PAPI, 16 - 59100 - PRATO - PO,
OR TO THE E-MAIL ADDRESS INFO@FIVER-JEANS.IT